Archive for March, 2010

Client Testimonial: Exceptional and fascinating to work with

Tuesday, March 16th, 2010


It is a great feeling when you have worked hard with a client and they then recommend you on a public mailing list. Simon, who is a User Experience consultant at bSkyb gave this fantastic feedback about us on the IXDA mailing list:

I have just completed a large project for bSkyb. We used Webnographer for the remote testing. http://www.webnographer.com

They were exceptional as their value is in understanding the core nature of the research, translating this into a suitable test, running the test and then reporting back in a way that sheds light on the fundamental causes of the issues. A lot of these services are dumb online questionnaires that can do more harm than good.

James Page and Sabrina Mach have been fascinating to work with. Their background in behaviour science, engineering, anthropology, ethnography, UCD, psychology is astounding. Their broad range of skills makes a huge difference to the quality of work produced.

I should say that I am no affiliated in any way whatsoever with Webnographer. I am a freelance UxC that knows Webnographer from the days I worked at Flow Interactive.

Good luck with your research.

Yours,

Simon Johnson
User Experience Consultant at bSkyb

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Looking for a junior remote usability analyst

Monday, March 15th, 2010

Remote usability testing is becoming a very hot topic at the moment,
and we are looking for a junior analyst to join our team, mainly doing
remote user research, using our tool Webnographer.
http://www.webnographer.com/

What makes remote usability testing so exciting is that it reaches a
broader range of people and ages. We have even had a 89 year old
helping in our research.

Another aspect that makes the remote research a fascinating quest is
the phenomenon of context collapse. Users behave very differently when
they are alone, than when a researcher looks them over the shoulder.

This role is a great opportunity for you to apply creative and
analytical skills to the user research field. Creativity and knowledge
of different methods is required for the study design.

You will be working collaboratively with the research, marketing and
technology departments of our clients to design studies all over the
world, and then analysing the results, and presenting the findings back to
them.

There will be a steep learning curve as “remote” is very different
than normal usability testing.

You don’t need to know anything about remote usability testing yet,
but a strong interest in Psychology, Sociology, Anthropology,
Linguistics, or Behavioural Economics will be an advantage.

The location of work will be Hastings in East Sussex, UK for the
intense training period, with the potential to work remotely once the
training is completed.

If you are interested email jobs@feralabs.com with your CV and
cover letter, including descriptions of research projects you have
been involved in.

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