It is a great feeling when you have worked hard with a client and they then recommend you on a public mailing list. Simon, who is a User Experience consultant at bSkyb gave this fantastic feedback about us on the IXDA mailing list:
I have just completed a large project for bSkyb. We used Webnographer for the remote testing. http://www.webnographer.com
They were exceptional as their value is in understanding the core nature of the research, translating this into a suitable test, running the test and then reporting back in a way that sheds light on the fundamental causes of the issues. A lot of these services are dumb online questionnaires that can do more harm than good.
James Page and Sabrina Mach have been fascinating to work with. Their background in behaviour science, engineering, anthropology, ethnography, UCD, psychology is astounding. Their broad range of skills makes a huge difference to the quality of work produced.
I should say that I am no affiliated in any way whatsoever with Webnographer. I am a freelance UxC that knows Webnographer from the days I worked at Flow Interactive.
Good luck with your research.
Yours,
Simon Johnson
User Experience Consultant at bSkyb
